Beneficial Outcome

Instep Service?

ACC Premium costs reduced and assisted with WSMP Accreditation

Absenteeism reduced. Attendance of once troubled employee improves

Employment Practices Liability risk reduction or prevention

Termination prevented and associated costs avoided

Improved morale resulting from a specific EAP project

Prevention impact obtained as result of a specific EAP project, event or activity

Conflict between workers or group of workers resolved

Worker referred to EAP experiences improved productivity

Mismanagement of employees by supervisors stopped as a result of training

Violent act prevented or the aftermath of a violent incident managed to reduce loss of productivity

EAP provided expert advice and prevents contracting or hiring outside experts. Duplication avoided

Intervention with psychotic worker prevented losses associated with time, productivity, HR issues etc.

Human resource management time saved

Risky behaviour or conduct of employee stopped

Intention or interest in suing organisation mitigated

Employees redirected to more efficient and/or less expensive treatment

Tardiness reduced or availability problems of employees resolved

Employee returns to work earlier following illness or accident

Use of senior management time to intervene with personnel matter avoided

Relapse prevention intervention prevents loss of worker

Disability costs reduced or contained associated with EAP intervention

Family issues exacerbating ACC injury mitigated

Grievance avoided. Employee needs met through alternative dispute resolution

Intervention to prevent loss of senior manager and disruption of relationships

Safety improved and accident risk reduced after treatment or management of employee problem

PFA prevents productivity declines after critical incident

Organisational development (OD) consulting fees avoided. (EAP intervened with cause vs. symptom)

Identification of medical illness posing significant risk prevents larger organisational loss

Human factors/relations training improves customer service delivery with associated benefits

EAP consulting on insurance benefits package reduces costs of healthcare

EAP coordination of alcohol and drug accommodations/requests reduces legal risk/miscommunication/conflict

Readmission to addiction treatment prevented due to early identification of employee relapse

Litigious and risky supervision practices stopped through consultation/EAP activities

Functional capacity and coordination reduces administrative burdens and eases return to work

Assisting employees with chronic diseases to maintain recovery avoids medical/workplace costs

Assistance with family problems reduces employees absence from work

Employee with grievance helped to bring complaint to HR and prevents larger HR-related crisis

Poor performing employee referred to EAP improves performance

Productivity improvements quantified that result from training given to employees and supervisors

Psychosocial support of injured workers aids early return to work

Compensable stress claims reduced

Consultation with supervisor aids in faster EAP referral for troubled employee

Identification of personal problem posing significant risk treated/managed