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Investors In People
Critical Incident Support

A critical incident is an unexpected event that causes suffering and loss and whose impact goes beyond the bounds of normal stress. An aircraft emergency, natural disaster, a company being placed in receivership, strike, merger, violence and threats are all examples of a critical incident in the workplace. Trauma occurs when a person's subjective experience of an event as life threatening triggers traumatic stress reactions, no matter whether the event is real or perceived.

A Critical Incident is a significant emotional event that, due to its nature or circumstances in which it occurs, can cause unusual psychological distress in healthy, normal people (examples could be workplace violence, robbery, natural disaster, car, bus or air accident etc)
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Post Traumatic Stress Reactions
  • Shock
  • Sleep disturbance
  • Agitation
  • Startled reactions
  • Dimished appetite
  • Fatigue
Cognitive (thought)
  • Disbelief
  • Flashbacks
  • Nightmares
  • Self-blame
  • Trouble remembering
  • Poor concentration
  • Impaired decision making
  • Intrusive images
  • Anxiety and fear
  • Depression
  • Interpersonal problems
  • Feelings of helplessness
  • Anxiety about recurrence
  • Crying spells at inappropriate times
  • Survivor guilt/Remorse
  • Sorrow and grief
  • Irritability and anger
  • Low stress tolerance
  • Sense of vulnerability
Benefits of Having a Critical Incident Plan and Response Capability

Early intervention as a post-traumatic stress response lessens the trauma on those involved. Crisis intervention services offered as soon as possible after the traumatic event minimise human suffering and later medical and legal issues. People return to work quicker, able to resume a normal work pattern. Intervention assists co-workers and family members as well as victim survivors.

Instep Wellington
PO Box 19240
Wellington 6149
Ph.: 04 382 8071
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